Please arrive on time for your appointment. Late arrivals may result in reduced treatment time or the need to reschedule, depending on availability.

If you need to cancel or reschedule your appointment, we kindly ask that you provide notice where possible. Late cancellations or missed appointments may be subject to a fee.

If you do not attend your appointment without notice, this may result in a charge and may require a deposit for future bookings.

Some treatments require a consultation before booking or treatment. Consultations allow us to assess suitability, discuss realistic outcomes, confirm treatment plans, and answer any questions prior to proceeding.

Patch tests are required for Lash Lift, Eyelash Extensions, and Brow Waxing & Tinting.

Please inform us at the time of booking if you have any allergies, medical conditions, skin sensitivities, or if you are pregnant. This helps us confirm suitability and ensure treatments are carried out safely.

Prices and treatment durations are provided as a guide and may vary depending on consultation outcomes, treatment complexity, or individual requirements. Final pricing is confirmed at the time of your appointment.

Some treatments may be subject to age restrictions. Identification may be required where applicable.

Aftercare advice is provided following treatments. Clients are responsible for following aftercare guidance to support best results.

Beauty Clinic By Ketty reserves the right to refuse or discontinue treatment if it is deemed unsuitable, unsafe, or if client behaviour is inappropriate.